Contact Us

• We want you to be happy with your purchase! However, due to hygiene reasons, we cannot accept returns on opened or used products unless they are faulty or sent in error.
• Please contact us on hello@brow-spa.com within 3 days of receiving your order to report any shortages, damages, or non-delivery.
• For other returns: We may accept unopened and unused products in their original, re-saleable condition within 14 days of receipt. A 10% restocking fee will be applied.
• We reserve the right to deduct return shipping costs and any additional fees from your refund.

Any returns must be in the original packaging with proof of purchase.

• We strive to offer competitive prices. We reserve the right to adjust prices based on market conditions at the time of dispatch.
• We continuously improve our products. Specifications, designs, and prices may change without prior notice.

• We offer fast dispatch! Orders placed before 3 pm will be dispatched the same working day.
• Orders placed on Sunday or Monday will be dispatched on Tuesday before 3 pm.
• International shipping charges may apply. Some items within our shop may also have a delivery charge.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!