Ordering:

• No minimum order value!
• Free shipping over £20

Delivery:

• We offer fast dispatch! Orders placed before 3 pm will be dispatched the same working day.
• Orders placed on Sunday or Monday will be dispatched on Tuesday before 3 pm.
• International shipping charges may apply. Some items within our shop may also have a delivery charge.

Prices and Products:

• The price of the Goods will be as shown on our website at the time we confirm your order.
• Our prices include UK VAT at the current valid rate. For destinations outside the UK, such as the EU, the customer would be liable to pay the custom duties or taxes if any.
• The price of the Goods does not include delivery charges, which will be notified to you during the checkout process and before you confirm your order.
• Any promotional prices or deals are subject to availability and may be withdrawn at any time.
• We strive to offer competitive prices. We reserve the right to adjust prices based on market conditions at the time of dispatch.
• We continuously improve our products. Specifications, designs, and prices may change without prior notice.

Returns:

• We want you to be happy with your purchase! However, due to hygiene reasons, we cannot accept returns on opened or used products unless they are faulty or sent in error.
• Please contact us within 3 days of receiving your order to report any shortages, damages, or non-delivery.
• For other returns: We may accept unopened and unused products in their original, re-saleable condition within 14 days of receipt. A 10% restocking fee will be applied.
• We reserve the right to deduct return shipping costs and any additional fees from your refund.

Please note:

• You are responsible for ensuring the products you order are suitable for your needs. Brow Spa cannot be held liable for improper storage, use, or end-use of our products.
• We make every effort to meet delivery estimates, but delays can occur due to unforeseen circumstances. We cannot accept liability for any losses arising from these delays.
• Ownership of the goods transfers to you upon full payment.
• We cannot accept liability for repairs undertaken on customer goods.
• We are not liable for delays or non-fulfillment of our obligations due to events beyond our control, such as strikes, accidents, or material shortages.
• Our failure to enforce any terms and conditions does not constitute a waiver of those rights.
• Any warranty or return periods begin upon receipt of the product.
• Coupons cannot be used on sale items unless explicitly stated otherwise.

By placing an order, you agree to these terms and conditions.

Contact Us:

• For any questions regarding delivery, returns, or our products, please contact us by phone at 01244 456020 or by email.

Privacy Policy:

Your privacy is important to us. It is Brow Spa’s policy to respect your privacy regarding any information like name, contact information etc that we may collect from you across our website, https://www.brow-spa.com/ and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you.

We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of March 2024.