Terms and conditions

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Ordering:

  • No minimum order value!

Delivery:

  • We offer fast dispatch! Orders placed before 3 pm will be dispatched the same working day.
  • Orders placed on Sunday or Monday will be dispatched on Tuesday before 3 pm.
  • International shipping charges may apply. Some items within our shop may also have a delivery charge.

Prices and Products:

  • We strive to offer competitive prices. We reserve the right to adjust prices based on market conditions at the time of dispatch.
  • We continuously improve our products. Specifications, designs, and prices may change without prior notice.

Returns:

  • We want you to be happy with your purchase! However, due to hygiene reasons, we cannot accept returns on opened or used products unless they are faulty or sent in error.
  • Please contact us within 3 days of receiving your order to report any shortages, damages, or non-delivery.
  • For other returns: We may accept unopened and unused products in their original, re-saleable condition within 14 days of receipt. A 10% restocking fee will be applied.
  • We reserve the right to deduct return shipping costs and any additional fees from your refund.

Please note:

  • You are responsible for ensuring the products you order are suitable for your needs. Brow Spa cannot be held liable for improper storage, use, or end-use of our products.
  • We make every effort to meet delivery estimates, but delays can occur due to unforeseen circumstances. We cannot accept liability for any losses arising from these delays.
  • Ownership of the goods transfers to you upon full payment.
  • We cannot accept liability for repairs undertaken on customer goods.
  • We are not liable for delays or non-fulfillment of our obligations due to events beyond our control, such as strikes, accidents, or material shortages.
  • Our failure to enforce any terms and conditions does not constitute a waiver of those rights.
  • Any warranty or return periods begin upon receipt of the product.
  • Coupons cannot be used on sale items unless explicitly stated otherwise.

By placing an order, you agree to these terms and conditions.

Contact Us:

  • For any questions regarding delivery, returns, or our products, please contact us by phone at 01244 456020 or by email.